Support

Email support@stems.pro from the address on your stems.pro account. You don’t need to be signed in, and the address works for questions about the web app and the iOS, Android, and desktop apps.

If you can sign in, you can also open a ticket in Settings → Support. Tickets include your device and app version automatically, and our replies show up there.

• The email address on your account.
• Where it happened: web browser, iPhone or iPad, Android, or the desktop app, and the app version if you know it.
• The song or setlist involved, and what you expected to happen.
• A screenshot or screen recording, if you have one.

• Forgot your password: use Forgot password on the sign-in screen to get a reset link by email.
• Delete your account: see Delete your account for the steps, with or without the app.
• Report a user or content: tap the “⋯” menu next to a chat message, a setlist member, or a shared setlist’s header and choose Report. You can block the person from the same menu.
• Copyright: see our DMCA policy.
• Privacy and your data: see our Privacy Policy.